Cancellation and refund policy

At Bilbao Taxi Transfer we want your booking to be simple and transparent. Below are the conditions applicable to cancellations and refunds of the transfer services booked.

1. Cancellation by the customer

You may cancel your booking by emailing info@bilbaotaxitransfer.com with your booking number. The amount refunded depends on how far in advance the cancellation is communicated relative to the scheduled service time:

More than 24 hours before: full refund (100 %).
Between 24 and 2 hours before: 50 % refund.
Less than 2 hours before, or no-show: no refund.

2. Changes to the booking

Changes (time, pick-up location or number of passengers) are subject to availability and may involve a price adjustment. Please request them as far in advance as possible via info@bilbaotaxitransfer.com.

3. Cancellation by Bilbao Taxi Transfer

If, due to force majeure or circumstances beyond our control, we are unable to provide the service, we will offer an alternative or a full refund of the amount paid.

4. Processing of refunds

Refunds are made using the same payment method used for the purchase (card via the Redsys gateway). The refund is processed within approximately 7 to 14 days of approval of the cancellation, depending on the bank’s timeframes.

5. Right of withdrawal

As these are passenger transport services with a specific date, the 14-day right of withdrawal for distance contracts does not apply (Art. 103(l) of RLD 1/2007). The cancellation policy described here applies instead.

6. Complaints

For any complaint, please contact info@bilbaotaxitransfer.com. You may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Last updated: 29/07/2026.

Cancellation and refund policy